Transom Privacy Policy

Last updated: August 19, 2026

1. Overview

This Privacy Policy explains how Transom (“we,” “our,” “the Service”) collects, uses, stores, and protects personal information when organizations and their members use the Transom platform, including SMS‑based workflows and web‑based tools. By using Transom, you agree to the practices described in this Policy.

If you do not agree with this Policy, you should discontinue use of the Service.

2. Information We Collect

We collect information necessary to operate SMS workflows and organizational coordination features. This includes:

  • Contact Information — mobile phone numbers, names, email addresses

  • Organizational Data — group membership, roles, workflow assignments

  • SMS Interaction Data — message content, timestamps, delivery status

  • Usage Data — login activity, feature usage, device/browser metadata

  • Operational Metadata — scheduling details, confirmations, attendance, task completion

We do not collect sensitive personal information unless explicitly provided by the organization for operational purposes.

3. How We Collect Information

Information is collected through:

  • Registration or onboarding by an organization

  • User‑submitted forms or profile updates

  • SMS messages sent to or from Transom

  • Automated system logs

  • Organization‑provided data imports

Organizations are responsible for ensuring they have lawful permission to provide member data to Transom.

4. How We Use Information

We use personal information solely to operate and improve the Transom platform. This includes:

  • Delivering SMS notifications and workflow messages

  • Coordinating tasks, schedules, and organizational activities

  • Authenticating users and managing accounts

  • Monitoring system performance and reliability

  • Improving features and user experience

  • Providing support to organizations and members

We do not sell personal information.

5. SMS Messaging & Consent

By participating in an organization’s Transom program, you consent to receive SMS messages related to:

  • Scheduling

  • Task assignments

  • Confirmations

  • Alerts and operational updates

Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP. Opting out may limit your ability to participate in certain workflows.

6. Legal Basis for Processing (GDPR‑Aligned)

For users in the European Union or EEA, Transom processes personal data under the following legal bases:

  • Contractual necessity — providing workflow coordination services

  • Legitimate interest — ensuring reliable communication and operational efficiency

  • Consent — receiving SMS messages or optional features

  • Compliance with legal obligations — where required by law

Organizations may have additional legal bases depending on their operational context.

7. Data Sharing

We may share data with:

  • Organizations using Transom, for operational purposes

  • SMS carriers and communication providers to deliver messages

  • Cloud infrastructure providers that host the platform

  • Authorized service partners assisting with support or analytics

We do not permit third parties to use Transom data for marketing or unrelated purposes.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Service

  • Support organizational workflows

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

Organizations may request deletion of member data, subject to operational and legal constraints.

9. Data Security

We use industry‑standard security measures to protect personal information, including:

  • Encryption in transit and at rest

  • Access controls and authentication

  • Monitoring for unauthorized access

  • Secure cloud infrastructure

No system is completely secure, but we take reasonable steps to safeguard data.

10. User Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdrawal of SMS consent

Requests may be submitted through your organization or directly to Transom support.

11. Children’s Privacy

Transom is not intended for children under the age of digital consent in your jurisdiction unless an organization explicitly manages youth programs and obtains appropriate permissions.

12. International Data Transfers

Transom may process and store data in multiple regions. When transferring data internationally, we use appropriate safeguards such as contractual protections or recognized compliance frameworks.

At this time, all data storage regions are within the boarders of the United States of America.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of Transom constitutes acceptance of updated terms.

14. Contact Information

For privacy questions or requests, contact your organization’s administrator or Transom support.