Transom Terms and Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Transom platform (“Transom”), including all SMS‑based workflows, notifications, and communication features provided to organizations and their members. By accessing or using Transom, you agree to be bound by these Terms. If you do not agree, you may not use the service.

2. Description of Service

Transom is a workflow and communication system that enables organizations to interact with employees, volunteers, or group members through SMS messaging and web‑based tools. Features may include scheduling, task coordination, ride‑matching, attendance tracking, alerts, and other operational workflows.

Transom is not a telecommunications provider; SMS delivery is facilitated through third‑party carriers.

3. Eligibility

You must be:

  • An authorized member of an organization using Transom

  • At least 16 years old (or the age of digital consent in your jurisdiction)

  • Using a mobile number you control and can receive SMS messages on

Organizations are responsible for ensuring their members meet eligibility requirements.

4. User Accounts

Organizations may create accounts for their members or invite members to self‑register. You agree to:

  • Provide accurate information

  • Keep your contact details up to date

  • Maintain the confidentiality of any login credentials

  • Notify your organization or Transom support of any unauthorized access

Transom may suspend or terminate accounts that violate these Terms.

5. SMS Messaging & Consent

By registering with Transom or by participating in an organization’s workflow program, you consent to receive SMS messages related to:

  • Scheduling

  • Task assignments

  • Confirmations

  • Operational updates

  • Alerts and notifications

Message frequency varies based on organizational activity. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. Opting out may limit your ability to participate in certain workflows.

6. Acceptable Use

You agree not to:

  • Use Transom for unlawful, harmful, or fraudulent purposes

  • Interfere with system integrity or security

  • Misuse SMS features (spam, harassment, unauthorized messaging)

  • Attempt to reverse‑engineer or disrupt the platform

Organizations must ensure that all workflows comply with applicable laws, including consent, privacy, and labor regulations.

7. Organizational Responsibilities

Organizations using Transom are responsible for:

  • Managing member enrollment and opt‑in

  • Ensuring message content is appropriate and lawful

  • Maintaining accurate records of member participation

  • Complying with local regulations governing communication, employment, or volunteer coordination

Transom provides tools but does not supervise or validate organizational activities.

8. Privacy & Data Handling

Transom processes personal information such as names, phone numbers, and workflow activity. Data is used solely to provide the service and improve functionality.

Organizations may access member data for operational purposes. Transom does not sell personal information.

For details on data handling, refer to the Privacy Policy associated with your organization’s use of Transom.

9. Service Availability

Transom strives for high availability but does not guarantee:

  • Uninterrupted service

  • Immediate SMS delivery

  • Error‑free operation

SMS delivery may be affected by carrier limitations, network congestion, or device issues.

10. Third‑Party Services

Transom integrates with external SMS carriers and cloud services. You acknowledge that:

  • Third‑party terms may apply

  • Transom is not responsible for carrier outages or delivery failures

11. Limitation of Liability

To the fullest extent permitted by law:

  • Transom is not liable for indirect, incidental, or consequential damages

  • Transom is not responsible for organizational decisions, workflows, or instructions

  • Your organization is responsible for any operational outcomes resulting from its use of Transom

12. Indemnification

You agree to indemnify and hold harmless Transom and its operators from claims arising out of:

  • Your misuse of the service

  • Your violation of these Terms

  • Your organization’s misuse of workflows or messaging

13. Modifications

Transom may update these Terms periodically. Continued use of the service constitutes acceptance of updated Terms.

14. Termination

Transom may suspend or terminate access for:

  • Violations of these Terms

  • Security concerns

  • Organizational misuse

  • Legal or regulatory requirements

You may stop using the service at any time.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which your organization is legally established, unless otherwise specified in a separate agreement.

16. Contact

For questions or support, contact your organization’s administrator or Transom support at info@kspartners.net.